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eLearning
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Dealing with Difficult Customer Situations
$ 39.00
The customer service role offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, service providers will learn the general guidelines for dealing with difficult customers in challenging situations, and these include calming and focusing. -
Delivering Customer Focused Service
$ 39.00
During this training, participants will learn guidelines for delivering customer focused service, including understanding their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model. -
Customer Service Training and Development Online Bundle
$ 159.00
Customer Service organizations that create positive customer relationships will win in this new century. The Internet has impacted every aspect of business – both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge – and power, including new and efficient... -
Handling Customer Complaints
$ 37.00
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. Audience:1. Customer Service/Care Professionals2. Account Managers3. Sales Professionals4. Anyone working with customers 4 Lessons (Approx. 45 Minutes):1. How to Use This Course2. Introduction3. A Process for Overcoming Objections and... -
Understanding Behavioral Styles for Customer Service
$ 37.00
Customer Service organizations that create positive customer relationships will win in this new century. The Internet has impacted every aspect of business – both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge – and power, including new and efficient... -
Establishing Credibility and Trust For Customer Service
$ 37.00
Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what... -
Questions Are The Answer For Customer Service
$ 37.00
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We’ll discuss seven different types of questions and how you can use each one.... -
Leadership Training and Development Online Bundle
$ 159.00
People respect leaders, and the inspiration they generate. Despite the massive shifts in today’s business landscape, one key success factor remains constant: leadership. Unlocking the leadership potential of your employees will drive your company to leadership in its industry. CRKInteractive specializes in developing world-class leadership programs for every employee, no... -
Managing Effectively For Improved Results With DISC
$ 37.00
CRKInteractive’s online self-paced course Managing Effectively For Improved Results With DISC is the perfect complement to Inscape Publishing’s idXready™: Frontline Management: Leveraging the Strengths of Your Style. Use this interactive and entertaining course as a pre-work assignment to provide a solid foundation of DISC behavioral style knowledge, spend valuable class... -
Behavioral Interviewing
$ 37.00
The purpose of this course is to make the interviewing process easier, more effective, and to provide you with the tools you need to ask the right questions to better discover if your candidate is the right person for the job. Audience:1. Managers2. Team Leaders3. Coaches4. Sponsors5. Anyone who interviews...