eLearning
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Effective Discipline
$ 39.00 - $ 550.00
Effective Discipline helps managers learn effective techniques for addressing problem behavior. Using communication skills, the manager works to preserve the individual’s self-respect and encourage the best kind of discipline – self-discipline. -
Communicating Up
$ 39.00 - $ 550.00
Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved. -
Hiring Winning Talent
$ 78.00 - $ 550.00
A successful hiring process doesn’t start with the job posting and doesn’t end when a candidate has been selected. Before an open position is advertised, an efficient and consistent hiring process must be in place. That process will enable a manager to identify the job competencies, build the interview questions,... -
Motivating Team Members
$ 39.00 - $ 550.00
Motivating Team Members helps leaders understand the complex idea of motivation. Most important, like all Vital Learning Supervision Series Curriculum modules, it is practical and helps leaders know what to do about motivating team members. It demonstrates to leaders what they can do to influence individual and team performance. It... -
Dealing with Difficult Customer Situations
$ 39.00
The customer service role offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, service providers will learn the general guidelines for dealing with difficult customers in challenging situations, and these include calming and focusing. -
Delivering Customer Focused Service
$ 39.00
During this training, participants will learn guidelines for delivering customer focused service, including understanding their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model. -
Achieving Communication Effectiveness
$ 39.00 - $ 400.00
Achieving Communication Effectiveness provides the tools needed to function more productively through improved interpersonal communication skills. After building a shared awareness of the value of effective communications, participants learn how to develop clear, concise messages that gain credibility, persuade and influence others, and increase efficiency. Achieving Communication Effectiveness helps individuals... -
Professionalism in the Office
$ 39.00 - $ 400.00
Professionalism in the Office provides the tools needed to develop essential skills required for personal and team success in today’s work environment – professionalism, effective communication, time management and organization. Focusing on building these skills helps managers and supervisors develop a productive team ready to provide a positive contribution to... -
Understanding Behavioral Styles for Sales
$ 37.00
Effective selling often depends on “getting off on the right foot”. Being able to quickly recognize a person’s behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Sales shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to... -
Improving Client Relationships and Sales Results with DISC
$ 37.00
CRKInteractive’s online self-paced course Improving Client Relationships and Sales Results with DISC is the perfect complement to Inscape Publishing’s idXready™: DiSC® Relationship Selling. Use this interactive and entertaining course as a pre-work assignment to provide a solid foundation of DISC behavioral style knowledge, spend valuable class time applying DISC in...