Facilitator Kits
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Essential Skills of Leadership
$ 39.00 - $ 550.00
Essential Skills of Leadership (ESL) is the first step to developing successful managers. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. ESL helps experienced managers, new managers, and aspiring managers refocus on the basics – the skills... -
Essential Skills of Communicating
$ 39.00 - $ 550.00
Essential Skills of Communicating provides the tools necessary to develop clear, concise messages. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. By developing the essential... -
Coaching Job Skills
$ 39.00 - $ 550.00
Coaching Job Skills provides the tools necessary to successfully coach individuals to perform a job, a task, or a skill. In order to achieve results, coaching must go beyond just showing how to do something. Coaching involves observing, analyzing, demonstrating, and giving feedback. It’s a process of developing relationships with... -
Improving Work Habits
$ 39.00 - $ 550.00
Coaching Job Skills provides the tools necessary to successfully coach individuals to perform a job, a task, or a skill. In order to achieve results, coaching must go beyond just showing how to do something. Coaching involves observing, analyzing, demonstrating, and giving feedback. It’s a process of developing relationships with... -
Delegating
$ 39.00 - $ 550.00
Delegating provides the tools necessary to develop messages that communicate the “what” and the “why” of every delegated task. Focusing on ensuring that the individual understands what is required helps facilitate a successful result – the work is done correctly, and the individual gains the benefits of a new experience... -
Managing Complaints
$ 39.00 - $ 550.00
As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the hidden agendas that so often... -
Resolving Conflicts
$ 39.00 - $ 550.00
Resolving Conflicts helps managers develop skills to identify the source of team member conflicts. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict. -
Developing Performance Goals and Standards
$ 39.00 - $ 550.00
Unless managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This program shows trainees how to establish specific, measurable, attainable, results-oriented, and time-framed performance goals. It then illustrates the steps that gain team... -
Providing Performance Feedback
$ 39.00 - $ 550.00
Providing Performance Feedback shows the way evaluation is done by the experts. First, relevant performance standards are established. Then the team member’s own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member. -
Supporting Change
$ 39.00 - $ 550.00
Supporting Change helps managers learn to understand and to interpret change. By understanding it, managers can more clearly communicate change to their team. This clear communication helps to reduce misunderstanding and anxiety. It also helps the change initiative gain acceptance more quickly – minimizing lost productivity and decreased performance.