As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances. <p>As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances.</p> 2007-04-24T14:29:03-06:00 managing-complaints 116837 elearning 2007-04-24T14:29:03-06:00 2007-04-24T14:51:53-06:00 Vital Learning coaching, complaints, elearning, leadership, managing, work 2007-04-24T14:29:03-06:00 manual 0 189253 deny 1 eLearning Course - 1 User 1 39.00 116837 2007-04-24T14:51:53-06:00 2007-04-24T14:29:03-06:00 manual 227 189254 deny 1 Participant Workbook 2 39.00 116837 2007-04-24T14:51:53-06:00 2007-04-24T14:29:03-06:00 manual 1406 189255 deny 1 Facilitator's Kit 3 550.00 116837 2007-04-24T14:51:53-06:00 2007-04-24T14:29:03-06:00 175277 1 116837 2007-04-24T14:51:53-06:00 http://static.shopify.com/s/files/1/0001/0570/products/blue_logo_sm_5.jpg?1258596127 Title