5.12 Solutions
Understanding Behavioral Styles for Individuals
Successful relationships often depend on “getting off on the right foot”. Being able to quickly recognize a person’s behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
Audience:
1. Leaders/Management Professionals
2. Sales Professionals
3. Customer Service/Care Professionals
4. Anyone wishing to communicate more effectively with others
Includes 12 Lessons (Approx. 2 1/2 hours):
1. How To Use This Course
2. Introduction
3. Different Behavioral Styles
4. The Personal Profile System
5. The Four Behavioral Styles
6. Recognizing Behavioral Styles
7. Behavioral Styles and Listening
8. Improve Your Performance
9. Reading and Reacting to People
10. Determining Behavioral Styles
11. Practical Application of Knowledge
12. Knowledge Assessment