elearning
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Dealing with Difficult Customer Situations
$ 44.00
The customer service role offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, service providers will learn the general guidelines for dealing with difficult customers in challenging situations, and these include calming and focusing. • Demonstrate the calming and focusing techniques in... -
Delivering Customer Focused Service
$ 49.00
During this training, participants will learn guidelines for delivering customer focused service, including understanding their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model. • Define your customers, both internally and externally. • Understand the psychology of human values and...
