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  • Essential Skills of Communicating

    $ 49.00 - $ 400.00

    Essential Skills of Communicating (ESC) provides the tools necessary to develop clear, concise messages. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. By developing the...

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  • Essential Skills of Leadership

    $ 49.00

    Essential Skills of Leadership (ESL) is the first step to developing successful managers. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. ESL helps experienced managers, new managers, and aspiring managers refocus on the basics – the skills...

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  • Essential Skills of Leadership

    $ 49.00 - $ 400.00

    Essential Skills of Leadership (ESL) is the first step to developing successful managers. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. ESL helps experienced managers, new managers, and aspiring managers refocus on the basics – the skills...

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  • Establishing Credibility and Trust For Customer Service

    $ 68.00

    Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what...

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  • Establishing Credibility and Trust For Sales

    $ 68.00

    Decisions to choose a vendor or supplier require all the people who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can...

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  • Gaining Commitments to Action/Closing

    $ 37.00

    In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We...

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  • Handling Customer Complaints

    $ 37.00

    This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. Audience:1. Customer Service/Care Professionals2. Account Managers3. Sales Professionals4. Anyone working with customers 4 Lessons (Approx. 45 Minutes):1. How to Use This Course2. Introduction3. A Process for Overcoming Objections and...

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  • Hiring Winning Talent

    $ 98.00

    A successful hiring process doesn’t start with the job posting and doesn’t end when a candidate has been selected. Before an open position is advertised, an efficient and consistent hiring process must be in place. That process will enable a manager to identify the job competencies, build the interview questions,...

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  • Hiring Winning Talent

    $ 98.00 - $ 400.00

    A successful hiring process doesn’t start with the job posting and doesn’t end when a candidate has been selected. Before an open position is advertised, an efficient and consistent hiring process must be in place. That process will enable a manager to identify the job competencies, build the interview questions,...

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  • Ignite Virtual Coaching Program (self-paced leadership development)

    $ 550.00

    Our Ignite Virtual Coaching Program is a self-guided leadership development program that will help you build a strong leadership foundation. The program is based on our People-First Leadership model first outlined in Sal Silvester's book Ignite! The 4 Essential Rules for Emerging Leaders. Effective leaders know how to align their...

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