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CRK Interactive
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Building Stronger Teams for Improved Results With DISC
$ 68.00
CRKInteractive’s online self-paced course Building Stronger Teams for Improved Results With DISC is the perfect complement to Inscape Publishing’s idXready™: Reducing Team Conflict. Use this interactive and entertaining course as a pre-work assignment to provide a solid foundation of DISC behavioral style knowledge, spend valuable class time applying DISC in... -
Coaching
$ 37.00
In this course we will identify and practice five (5) keys to your coaching success and offer several important coaching tips. Through exercises and case studies you will learn practical coaching skills and when to use them. Audience:1. Managers2. Team Leaders3. Coaches4. Sponsors5. Anyone needing to coach others 7 Lessons... -
Coaching for Sales Managers
$ 37.00
In this course you will identify and practice five (5) keys to your sales coaching success. We’ll offer several important coaching tips that you can blend easily into your every day routine with your sales team. Through exercises and case studies you will learn practical sales coaching skills and when... -
Customer Focused Sales Interviews
$ 37.00
In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect’s important business needs, goals, priorities and personal win. Audience:1. Sales Professionals2. Customer Service/Care Professionals3. Account Managers4. Anyone identifying customer needs 9 Lessons (Approx. 2 hours):1. How... -
Customer Service Training and Development Online Bundle
$ 159.00
Customer Service organizations that create positive customer relationships will win in this new century. The Internet has impacted every aspect of business – both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge – and power, including new and efficient... -
Email Etiquette
$ 28.00
Email is an important element of everyone’s work life, yet many people have never been trained on the key elements of sending effective email. As a result, too many unimportant and ineffective email messages are sent that tie up valuable resources and employee’s time. This program is designed to help... -
Establishing Credibility and Trust For Customer Service
$ 68.00
Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what... -
Establishing Credibility and Trust For Sales
$ 68.00
Decisions to choose a vendor or supplier require all the people who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can... -
Gaining Commitments to Action/Closing
$ 37.00
In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We... -
Handling Customer Complaints
$ 37.00
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. Audience:1. Customer Service/Care Professionals2. Account Managers3. Sales Professionals4. Anyone working with customers 4 Lessons (Approx. 45 Minutes):1. How to Use This Course2. Introduction3. A Process for Overcoming Objections and...
