The customer service role offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, service providers will learn the general guidelines for dealing with difficult customers in challenging situations, and these include calming and focusing. <p>The customer service role offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, service providers will learn the general guidelines for dealing with difficult customers in challenging situations, and these include calming and focusing.</p> 2007-04-24T14:29:03-06:00 dealing-with-difficult-customer-situations 116883 elearning 2007-04-24T14:29:03-06:00 2007-04-24T16:57:47-06:00 Vital Learning communication, customer, difficult, elearning, leadership, service 2007-04-24T14:29:03-06:00 manual 0 189353 deny 1 eLearning Course - 1 User 1 39.00 116883 2007-04-24T16:57:47-06:00 2007-04-24T14:29:03-06:00 175358 1 116883 2007-04-24T16:57:47-06:00 http://static.shopify.com/s/files/1/0001/0570/products/blue_logo_sm_22.jpg?1258596127 Title