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Establishing Credibility and Trust For Sales
Decisions to choose a vendor or supplier require all the people who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your clients.
Audience:
1. Sales Professionals
2. Account Managers
3. Anyone working with clients & prospects
Includes 9 Lessons (Approx. 2 hours):
1. How to Use This Course
2. Overview
3. Building Credibility
4. Building Rapport and Trust
5. The Four Elements of Trust
6. Pacing
7. Listening
8. Feedback
9. Summary
and
1 Personal Listening Profile® for use in lesson 7.