Handling Customer Complaints

Vendor:

CRK Interactive

Type:

elearning

• eLearning Course - 1 User for $ 37.00 USD

This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

Audience:
1. Customer Service/Care Professionals
2. Account Managers
3. Sales Professionals
4. Anyone working with customers

4 Lessons (Approx. 45 Minutes):
1. How to Use This Course
2. Introduction
3. A Process for Overcoming Objections and Complaints
4. Reframing