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Managing Performance Discussions
This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.
Audience:
1. Managers
2. Team Leaders
3. Coaches
4. Sponsors
5. Anyone needing to council others on performance
9 Lessons (Approx. 2 hours):
1. How to Use This Course
2. Introduction
3. Overview of Managing Performance Discussions
4. Key Communication Skills – Describe Specific Behavior and Outcomes
5. Key Communication Skills – Use Effective Questioning Skills
6. Key Communication Skills – Use Listening Skills
7. Seven-Step Process
8. Practical Application
9. Knowledge Assessment