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Overcoming All Objections
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
Audience:
1. Sales Professionals
2. Account Managers
3. Anyone working with customers
Includes 5 Lessons (Approx. 45 minutes):
1. How to Use This Course
2. Introduction
3. A Process for Overcoming Objections and Complaints
4. Reframing
5. Knowledge Assessment