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Questions Are The Answer For Customer Service
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We’ll discuss seven different types of questions and how you can use each one.
Audience:
1. Customer Service/Care Professionals
2. Account Managers
3. Anyone working with customers
Includes 6 Lessons (Approx. 1 hour):
1. How to Use This Course
2. Introduction
3. Questions and Probes
4. Categories of Questions and Probes
5. Practical Application
6. Knowledge Assessment